Qualified language assistance in Spanish and Brazilian Portuguese. Notice of Availability in your state's top 15. Built for FQHCs, urgent care, hospital outpatient, and behavioral health.
Any provider that accepts Medicare, Medicaid, CHIP, or any HHS funding is a covered entity under Section 1557 of the Affordable Care Act and Title VI of the Civil Rights Act. Federal law requires you to provide qualified language assistance — free of charge — to every LEP (Limited English Proficient) patient, including by phone.
CMS's 2024 final rule explicitly names telephonic interpreter as an acceptable modality and prohibits relying on minor children, untrained bilingual staff, or machine interpreter alone. Non-compliance puts your CMS funding, HHS OCR standing, and patient trust at risk. Interpreterly delivers qualified, phone-based language assistance in Spanish and Brazilian Portuguese — on every call.
| MANDATE | INTERPRETERLY |
|---|---|
| Notice of Availability in top 15 state languages | Automatic per state |
| Qualified interpreter requirement | Healthcare-tuned model |
| 1557 Coordinator support | Audit-ready logs |
| Companion to LEP patient | Included on every call |
11pm Spanish-speaking mom calls about a fever. Front desk doesn’t speak Spanish. Interpreterly answers, interprets intake in under 300ms, captures email and phone correctly. The healthcare model knows acetaminophen, ibuprofen, amoxicillin.
Brazilian Portuguese patient asks about 42 CFR Part 2 confidentiality. The model knows. Interpreterly includes the consent framing legally required.
